ISPStatus

[plusnet] LLU Broadband Connectivity (53654) - UPDATE

PlusNet — Fri, 10 Oct 2008 23:48:00 +0100

This is an update to the previously reported problem with our LLU suppliers, which is affecting 13 exchanges. This may be causing connectivity problems for customers connected to the following exchanges: Boscombe Bournemouth Broadstone Christchurch Ferndown New Milton Northbourne Parkstone Poole Ringwood Westbourne Wimborne Winton You can find out what exchange you are connected to at the following address - http://usertools.plus.net/exchanges/ If you are not sure whether or not you are an LLU customer, you can find out by checking the gateway you are connected to. LLU customers currently connect to the gateway known as thn-ag2 - http://usertools.plus.net/@gateway. We will continue to monitor for updates from our suppliers and will provide further updates as they are available. Kind Regards, Andrew Clayton Customer Support

[plusnet] LLU Broadband Connectivity (53654) - NEW

PlusNet — Fri, 10 Oct 2008 17:19:00 +0100

We have recently been notified by our LLU supplier that they are having problems affecting broadband connectivity across the following 13 telephone exchanges: Boscombe Bournemouth Broadstone Christchurch Ferndown New milton Northbourne Parkstone Poole Ringwood Westbourne Wimborne Winton You can find out what exchange you are connected to at the following address - http://usertools.plus.net/exchanges/ If you are not sure whether or not you are an LLU customer, you can find out by checking the gateway you are connected to. LLU customers currently connect to the gateway known as thn-ag2 - http://usertools.plus.net/@gateway. We will provide further updates as we receive them. Kind Regards, Bob Pullen Customer Support

[plusnet] One Port Router hardware delivery delays - UPDATE

PlusNet — Fri, 10 Oct 2008 17:13:00 +0100

Here's an update to the problem we wrote about yesterday with one port router delays, which you can find here: http://usertools.plus.net/status/archive/1223544615.htm We've since received additional stock of one port routers and all customers who were waiting for their hardware should receive it on Monday or Tuesday next week. Again, please accept my apologies for any delays. Kind Regards, James Bailey Product Team

[zen] #1089 User Web space - Malthus Free Webspace (Update)

Zen internet — Fri, 10 Oct 2008 15:57:06 +0100

We have identified a problem affecting domain web statistics. At present no new statistics are being generated, also historical data is currently missing. Attempts are being made to recover the lost historical data and to resume new statistic generation. At present there is no ETA for the restoration of web statistics. Zen regret any inconvenience this may cause. Start: Wed, 8th Oct 2008 11:50:00 GMT Edited: Fri, 10th Oct 2008 14:57:06 GMT Status: Up Maintenance: Emergency

[zen] #1090 Broadband (xDSL) - Broadband (xDSL) - Load balancing (Close)

Zen internet — Fri, 10 Oct 2008 06:21:18 +0100

Load balancing complete. Confirmed functioning service. Incident Closed. Start: Fri, 10th Oct 2008 01:30:00 GMT End: Fri, 10th Oct 2008 06:00:00 GMT Clear: Fri, 10th Oct 2008 05:20:00 GMT Edited: Fri, 10th Oct 2008 05:21:18 GMT Status: Up Maintenance: None

[zen] #1090 Broadband (xDSL) - Broadband (xDSL) - Load balancing (New)

Zen internet — Fri, 10 Oct 2008 02:16:33 +0100

Due to a problem with our BT centrals tonight we will be performing load balancing. This is to distribute the number of users evenly across our gateways to ensure optimum performance. During this period you may experience a brief disconnection. Customers who are unable to reconnect are advised to power down their hardware for at least 20 minutes before attempting to connect again. Zen regret any inconvenience this may cause. Start: Fri, 10th Oct 2008 01:30:00 GMT End: Fri, 10th Oct 2008 06:00:00 GMT Update: Fri, 10th Oct 2008 06:00:00 GMT Edited: Fri, 10th Oct 2008 01:16:33 GMT Status: Partial Maintenance: Emergency

[aaisp] 21CN BRAS-RED2.CF-C fault

Andrews & Arnold Ltd — Thu, 09 Oct 2008 19:57:00 +0100

One of BT's 21CN RAS's appears to have a problem affecting a small number of 21CN lines. BRAS-RED2.CF-C appears to be unable to connect. We have reported to BT.

[zen] #1089 User Web space - Malthus Free Webspace (Update)

Zen internet — Thu, 09 Oct 2008 17:56:15 +0100

Full service has now been restored. No data has been lost during this issue. Further monitoring will continue over night. Start: Wed, 8th Oct 2008 11:50:00 GMT Update: Fri, 10th Oct 2008 09:00:00 GMT Edited: Thu, 9th Oct 2008 16:56:15 GMT Status: Up Maintenance: Emergency

[aaisp] BT's 21st Century Network apparently not ready 20th Century internet protocol

Andrews & Arnold Ltd — Thu, 09 Oct 2008 16:50:00 +0100

The next generation internet protocol IPv6 which has been specified since 1998 and is increasing used within the internet and corporate networks is not "supported" by BT's wholesale broadband products.

Even though BT recently launched so called "21st Century Network" products using new fast ADSL2+ links, BT have today stated that "BT currently supports IPv4 on it's Broadband products and does not support IPv6".

The specification for BT's new 21CN products is clear that it allows ISPs to pass packets to and from their end users using point to point protocol (PPP) which would allow ISPs to offer IPv6.

The whole issue has come about because of a bug in CISCO equipment which BT use which is affecting use of IPv6 for some of AAISP's customers. It only affects some of BT's network. Even though we believe this bug was identified and fixed by CISCO a long time ago, BT appear to be refusing to rectify the problem, preferring to simply say they do not support IPv6.

AAISP provide IPv6 services natively and via IPv4, and have done for many years. Tunneled IPv6 works in all cases, and native IPv6 works in some cases where this bug is not affecting it.

"We have asked BT to formally confirm they will pass all PPP packets on the 21CN network as per BT's specifications, which would allow native IPv4"

[zen] #1089 User Web space - Malthus Free Webspace (Update)

Zen internet — Thu, 09 Oct 2008 16:49:44 +0100

No ETA is able to be given at the moment. Further updates will be posted here at or before 19:00 BST. Start: Wed, 8th Oct 2008 11:50:00 GMT Update: Thu, 9th Oct 2008 18:00:00 GMT Edited: Thu, 9th Oct 2008 15:49:44 GMT Status: Outage Maintenance: Emergency

[zen] #1089 User Web space - Malthus Free Webspace (Update)

Zen internet — Thu, 09 Oct 2008 16:25:44 +0100

Our engineers are still working at resolving this issue. The disks have been replaced and the OS has been reinstalled. A new ETA should be available here before 17:00 GMT Start: Wed, 8th Oct 2008 11:50:00 GMT Update: Thu, 9th Oct 2008 16:00:00 GMT Edited: Thu, 9th Oct 2008 15:25:44 GMT Status: Outage Maintenance: Emergency

[zen] #1086 Broadband (xDSL) - BT Maintenance Affecting Gandhi (Close)

Zen internet — Thu, 09 Oct 2008 15:51:40 +0100

Confirmed functioning service. Incident Closed. Start: Tue, 7th Oct 2008 20:30:00 GMT End: Tue, 7th Oct 2008 22:00:00 GMT Clear: Thu, 9th Oct 2008 14:51:00 GMT Edited: Thu, 9th Oct 2008 14:51:40 GMT Status: Up Maintenance: None

[zen] #1089 User Web space - Malthus Free Webspace (Update)

Zen internet — Thu, 09 Oct 2008 14:59:31 +0100

Zen engineers are still working and have advised that the service may be restored by approximately 4pm (BST). However please note that this is an estimate only. Zen regret any inconvenience this may cause. Start: Wed, 8th Oct 2008 11:50:00 GMT Edited: Thu, 9th Oct 2008 14:00:01 GMT Status: Outage Maintenance: Emergency

[zen] #1089 User Web space - Malthus Free Webspace (Update)

Zen internet — Thu, 09 Oct 2008 12:20:53 +0100

Zen engineers have advised that service may be restored by approximately 3pm (BST). However please note that this is an estimate only. Start: Wed, 8th Oct 2008 11:50:00 GMT Edited: Thu, 9th Oct 2008 11:20:53 GMT Status: Outage Maintenance: Emergency

[plusnet] Emergency Fax-2-Email Maintenance - Thursday 9th October 12.00-1.00pm.

PlusNet — Thu, 09 Oct 2008 11:35:00 +0100

When's this work happening? Midday today. What does it affect? Fax-2-Email service. How long will it take? Around half an hour. What does the work involve? We will be rebooting our fax-2-email server in a bid to resolve some memory errors on the hardware. Is it likely to cause problems? Customers will not be able to receive emails sent through the fax-2-email service during the maintenance window. Is there anything else I need to know? None. Kind Regards, Chris Parr Customer Support

[plusnet] One Port Router hardware delivery delays - NEW

PlusNet — Thu, 09 Oct 2008 10:30:00 +0100

We're aware of a problem where some of our new customers who have requested a one port router may be waiting longer than usual before these are received. We've got a backlog of orders, which we're expecting to send out in the next couple of days, once we have received a new batch of routers. Once we have this, we'll be submitting another order with our supplier to ensure that we do not see a reoccurrence of this problem. We'll provide a further update on Friday. Many thanks for your patience. Kind Regards, James Bailey Product Team

[zen] #1089 User Web space - Malthus Free Webspace (Update)

Zen internet — Thu, 09 Oct 2008 10:04:09 +0100

Our engineers have discovered that 2 of the hard disk drives in the server have failed these will be replaced and the server's operating system restored from backup. Please note that no customer data has been lost during this outage. No estimated time till resolution can be given at this time, however further updates will be posted as they become available. Start: Wed, 8th Oct 2008 11:50:00 GMT Edited: Thu, 9th Oct 2008 09:04:09 GMT Status: Outage Maintenance: Emergency

[zen] #1089 User Web space - Malthus Free Webspace (Update)

Zen internet — Thu, 09 Oct 2008 08:18:42 +0100

Unfortunately due to a repeat outage this service is still unavailable, our engineers are currently working to restore the service. Further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Wed, 8th Oct 2008 11:50:00 GMT Edited: Thu, 9th Oct 2008 07:18:42 GMT Status: Outage Maintenance: Emergency

[123reg] Payment Issues

123-reg — Wed, 08 Oct 2008 16:55:27 +0100

123-reg are currently experiencing issues with payment, This has affected the registration of new domains, refunds and renewals of domains or packages. Please refrain from repeating your purchase.

Our engineers are currently working on this issue, and we will post updates here as soon as possible

[zen] #1089 User Web space - Malthus Free Webspace (Update)

Zen internet — Wed, 08 Oct 2008 14:59:58 +0100

Our engineers have isolated the issue down to a hardware failure. The hardware has now been replaced and the service We will continue to monitor the situation and close the fault if no further problems are seen. Start: Wed, 8th Oct 2008 11:50:00 GMT Update: Wed, 8th Oct 2008 13:00:00 GMT Edited: Wed, 8th Oct 2008 13:59:58 GMT Status: Up Maintenance: None